Whether you are a consumer, a merchant or a financial institution, our e-Commerce services include all the critical elements to manage your transaction process. Our services are characterised by the following:
Experience:
SBM is among the leaders in e-Commerce Acquiring Services in the region and has run this business on a day-to-day basis for nearly 2 decades, serving customers in a variety of sectors.
Convenience:
In addition to processing e-Commerce transactions in Mauritian Rupees, we can process full multi-currency transactions in USD, GBP, EURO and JPY and we credit Merchant accounts after 3 working days. Merchants can also use our Internet Banking facilities to keep track of the movement of funds and execute outgoing transfers.
Dedicated Team:
Customer empathy is the core value of our services and our merchants are assigned, dedicated and experienced Account Managers who provide assistance on a 24/7 basis.
Security:
SBM is constantly helping the industry to minimise online fraud and above all provide a comfortable level of protection to its merchants, by proposing the latest security standards of Visa, MasterCard, UnionPay International (UPI) and JCB, using the Verified by Visa (VbV), MasterCard Secure Code, UnionPay Online Payment (UPOP) and J/Secure.
Risk Management:
We have a Proactive Risk Management system for identification of potential fraud: 24/7 merchant hotline and a dedicated Chargeback and Fraud team that provide merchants with prompt information for Risk Management and Control.
System Ease of Use:
SBM provides merchants with user-friendly access to the e-Commerce gateway that allows transaction query and monitoring, voiding and refunding of transactions. Our merchants have access to a reconciliation package to facilitate their accounting purposes.
Contact Details : ecommerce@sbmgroup.mu