Expect the extraordinary with SBM Visa Infinite, a credit card with distinctive lifestyle privileges that are a class above. The SBM Visa Infinite credit card comes with a wide array of benefits you can enjoy every day while indulging in your desire for that something extra in life.
SBM Bank (Mauritius) Ltd is regulated by the Bank of Mauritius. Terms and conditions apply.
In 3 different currencies: MUR, EUR & USD
Chip enabled card
Daily withdrawal limit: Rs 40,000
Credit Limit starting from Rs 400,000
24hr Emergency assistance through SBM’s card hotline
Worldwide acceptance
Online shopping
Repayment option as from 5% up to 100%
Multiple repayment modes: Automatic monthly repayment, branch counter, mobile banking and internet banking
Card to Card (using debit card) payment up to Rs 50,000 on ATM.
Monthly statements
Accumulation and redemption of points online
SBM Rewards
With SBM Rewards, the loyalty programme meticulously crafted for SBM Visa Infinite credit cardholders, redeem your accumulated points for a world of benefits. The rewards catalogue consists of an online real-time booking engine for flight tickets, hotel stays and car rentals with over 900 airlines, 300,000 hotels and all major global car rental companies.
Visit: SBM Rewards
Lounge access
Visa Airport Companion (VAC) is a fully digital solution provided by the travel and lifestyle platform, DragonPass. The VAC app is available in the Apple App Store and Google Play Store for all CEMEA countries for download.
VAC is in market globally and is already used by millions of Visa cardholders worldwide. VAC brings together features and benefits in a single, digital-first solution and offers several advantages for cardholders:
• Fully digital experience — enrolled cardholders can use the VAC app to access participating airport lounges and benefit from an improved customer experience.
• Real-time eligibility checks via Visa Card Eligibility Service (VCES), enabling an even more convenient registration.
• Extensive lounge coverage — with 1200+ lounges globally, including 220 in CEMEA, eligible cardholders can enjoy the benefits of VAC’s global network. Cardholders can also access details regarding participating lounge locations and information.
Registration process can be access on below link.
https://www.sbmgroup.mu/documents/visa-airport-companion-vac
Extended Insurance & Coverage
Extended insurance & coverage are available both at home and abroad. Multi-trip Travel Insurance covers the partner, child, parents, and/or in-laws of SBM Visa Infinite cardholders aged under 85.
• Emergency Medical Expenses and Repatriation Benefits now have higher limits of up to USD 2,5 million.
• Purchases made with the SBM Visa Infinite credit card are protected for one year against theft and accidental damage with no excess charge/fee.
• Extended Warranty has a maximum limit of USD 20,000, with no excess charge/fee, and provides cover for more purchases. Cardholders have the option to extend the manufacturer warranty for up to an additional 24 months.
For more information, cardholders must visit:
https://cardholderbenefitsonline.com/
Access code is your SBM Visa Infinite credit card number
Call: +27 (0) 11 541 1068
Visa Cards Benefits & Offers | Africa website
Visa Global Customer Assistance Service
Customer service representatives are there to assist with cases of lost/stolen cards at home or abroad 24 hours a day.
• Lost Visa cards can be blocked and replaced globally.
• Emergency cash disbursement up to USD 5,000.
• Emergency payment authorization.
• Provide information on benefits or local offers
Call internationally: +1 303 967 1090
To call from South Africa dial: 0800 990 475
Concierge
24-hour personal assistant ready to communicate via phone or digitally, as per the client’s preference. The concierge will take care of all practical considerations so the cardholder can maximise every moment. This service is also available via WhatsApp and includes the following:
• Making restaurant reservations.
• Providing information about locations and their business hours.
• Assisting with car hire.
• Providing information on tourist activities and local services.
• Procuring exclusive tickets or VIP access to various hotels, events, concerts, and venues around the world.
• Speak to your Visa Marketing Representative on how to create exclusive experiences for your clients
Call toll-free: 0800991556 (South Africa only)
WhatsApp line : + 44 7874 023129 (English)
+44 7520 631646 (French)
+44 7520 631645 (Arabic)
International Direct Dialing: 00442071368631
Email: concierge@visainfinite-ssa.com
Visa Luxury Hotel Collection (VLHC)
• A curated collection of over 900 hotels from boutique gems to renowned resorts
• Best available rate guarantee
• VIP guest status
• Complimentary in-room Wi-Fi
• Complimentary daily breakfast and 3pm check out upon request
Visit: www.visaluxuryhotelcollection.com
YQ Meet and Assist
A global network of specialist airport Meet and Assist service partners provide personalised airport assistance.
• Discount of up to 30% off retail rates for SBM Visa Infinite credit cards at over 450 destinations globally.
• Cardholders can use Meet and Assist to help book services such as limo transfer, Visa on arrival, baggage porters, and more
Visit: https://cemea.yqnowgroup.com/ *
*All SBM Visa Infinite cardholders who book will receive
relevant discount applied directly to the transaction
when visiting this site.
Avis
One of the world’s top car rental brands with an exceptional global footprint. Up to 35% discount on Standard Rates and up to 30% off International Leisure Rates.
• Infinite cardholders gain access to Avis President’s Club loyalty program.
Visit: http://www.avisworld.com/visa
Booking.com
We provide access to an exclusive discount via one of the world’s leading digital
travel companies
• SBM Visa Infinite cardholders will receive up to 6% cashback on Booking.com
To redeem this benefit, cardholders must book their accommodation via the following link: www.booking.com Only properties labelled with a ‘cashback badge’ are eligible for this discount. Cardholders must therefore select properties that display this badge in order to avail of the offer.
www.booking.com/8visacemea (the 'Offer Landing Page') - Promocode: VISABKNG
Global offers
Experience the world anew with extraordinary benefits from our global merchant partners. Unlock all the offers that you are entitled by selecting your card tyoe and the category that appeals to you.
a) Minimum income of Rs 200,000 per month
b) Must satisfy the bank’s credit/lending criteria
**Supplementary cards will be issued to immediate family members only
Copy of identification (Passport/National Identity Card)
Original salary slip/letter from employer
Copy of latest utility bill (CWA, CEB, MT)
Occupation/Work permit and work contract (for expatriates only)
Full passport copy (for expatriates only)
Bank statement for last 3 months (only for non-SBM customers)
Bank statement for last 6 months (only for self-employed individuals)
What is a credit card?
A credit card works in the same way as cash but is a safer alternative. You can use the card in lieu of cash; the bank pays the merchant and at the mid of each month the bank sends you a statement of all your transactions made during that period and the minimum amount you have to pay.
Who can apply for the SBM Visa Infinite credit card?
If you earn a net monthly salary of Rs 200,000 or more, you are eligible to apply.
Can I apply for additional / supplementary credit cards?
Supplementary cards can be issued to close family members only, i.e., spouse and children. The expenditure limit will be shared between the primary and supplementary cardholder(s). However, the statement will list down the individual card expenditure.
Where can I find the details of the offers and benefits of the SBM Visa Infinite credit card?
Please visit www.visacards.africa for more details.
How secure is the SBM Visa Infinite credit card?
SBM credit cards are chip-enabled which makes the card totally secure. Even if you lose your card, all you need to do is to call us immediately on our cards hotline +230 202 1256, available on a 24/7 basis, or +230 207 0111 between 8.00 a.m. and 6.00 p.m. (GMT +4) on weekdays, and we will cancel your card.
How to claim under the Insurance cover?
Please visit https://cardholderbenefitsonline.com/ or www.visacards.africa or call on +27 (0) 11 541 1068 (available 24/7) to have more details on the insurance cover.
The access code is your SBM Visa Infinite card number .
Do I need to open / hold an account with SBM to have the SBM Visa Infinite credit card?
You do not need to have an account with us if you are applying for an a SBM Visa Infinite credit card
Will the credit card cost me anything?
You have to pay an annual fee. Any other charges are up to you. If you repay within the interest free period and if you don’t withdraw cash, there will be no extra fees or charges. All fees and charges are detailed in the SBM Tariff Guide.
Will the merchant charge me an additional fee for paying with my card?
No, the cost of an item is the same whether you pay by card or cash.
What is meant by the billing period and when is the payment due date?
Presently, the billing period for all your transactions starts from 15th of the month until 14th of next month. The payment due date falls on end of month after the last billing date. All payments must be effected by the payment due date indicated on your bill. Overdue accounts are subject to late payment fees and finance charges.
What happens when I choose to pay less than the amount charged?
As a credit cardholder, you have the flexibility to pay less than the total amount due on or before your due date. You must however, pay at least 5% of your statement closing balance. By paying less than the total amount due you will need to pay finance charges (interest). The finance charge will be levied on your opening balance and on all new transactions posted to your credit card account within the statement period, accrued from date of transaction until the end of the statement period.
What is a finance charge and how is it calculated?
A finance charge is the interest charged to your card account when you do not pay the total amount due. As such you will be charged interest (finance charge) if you only pay the minimum amount due or any amount between the total amount due and the minimum amount due, on or before the Payment Due Date. A finance charge is also levied on cash advance transactions from the date the cash advance is effected until it is fully paid irrespective of having chosen 100% repayment option.
What if I am not able to pay the minimum amount due by payment due date?
If you are unable to pay the minimum amount due by the payment due date, current tariffs and charges will be applied. Please refer to the SBM Tariff Guide.
Can I use my credit card for online purchases?
Yes, you can. On the payment page, ensure that you enter the CVV, i.e., the last three digits located at the back of the card in the white box.
What if I pay in full the total amount due?
If you pay in full the total amount due on or before the payment due date, then no finance charges will be applied on your credit card account. This, however, does not apply if you performed cash advance, where interest accrues as from day one of the transaction. Quasi cash transactions are considered as cash advance and will attract interest and cash advance fees. All forms of betting are quasi cash transactions.
What to do if I lose my card?
You should immediately report the loss or theft of your credit card by calling our cards hotline on +230 202 1256, available on a 24/7 basis, or on +230 207 0111 between 8.00 a.m. and 6.00 p.m. (GMT +4) on weekdays
Can I view my card on the mobile banking application?
Yes, the card will be listed under the credit card section.
What is a contactless card?
Contactless allows you to make faster and secured low-value payments by tapping your contactless-enabled bank card on a payment terminal without inserting your card into the payment terminal or entering your personal identification number (PIN).
How to make contactless payment?
Contactless payment can be effected at any merchant’s payment terminal bearing the contactless payment symbol.
When the merchant’s payment terminal prompts you, you are required to place your card within a few centimeters from the terminal. When the terminal accepts the reading, it signals with a beep, green light, or checkmark. Once the approval is received, the transaction is completed.
Where can I use the contactless card?
Please refer to question 2 above.
The majority of the SBM POS terminals accept payments by the contactless card.
Is there any contactless transaction limit I can use contactless?
The contactless card can only be used for transactions amounting up to MUR 10,000 per day (or the equivalent in foreign currency).
Can I use contactless to get cash out at an ATM?
No, you cannot get cash out of an ATM using contactless.
Are there any fees for paying with contactless?
Besides the standard fees and charges applicable to existing non-contactless card, there are no additional fees associated with the use of contactless service.
Can I use my contactless card abroad?
Yes, you can use your contactless card abroad. Contactless transactions will be accepted wherever the contactless symbol is displayed. Please be aware that the contactless transaction limit of MUR 10,000 (equivalent in foreign currency) may vary depending on the country in which you are transacting.
How can I get a contactless card?
You will automatically be issued a contactless card when your existing card is up for renewal or expiry. You will need to effect an ATM transaction or point of sale transaction to enable the contactless function.
What happens if the terminal is not contactless enabled?
Your card can still function as a regular card for Chip +PIN transactions.
What happens if I must do an online transaction?
Contactless transactions can only be done at physical terminals, which are contactless enabled. Online transactions will continue to be effected on the relevant platforms for online banking.
Is reloading of funds needed for the contactless features?
No loading of funds onto the contactless card is needed. The funds will be deducted on your account from the available balance.
SECURITY FOR CONTACTLESS PAYMENT
Could I unknowingly make a purchase as I walk past a reader?
No. The merchant must have keyed in the transaction amount for you to approve first, and your card needs to have been held within a few of centimeters of the terminal.
Is contactless technology secure?
Yes. Contactless uses the latest secure encryption technology (same as Chip and PIN) so you can feel confident when using it to pay for items. There is a ceiling of MUR 10,000 on the aggregate value of transactions permitted per day, and from time to time, you may be asked to enter your PIN to verify you are the genuine cardholder. If your card is lost or stolen, please inform our hotline immediately on [230] 202 1256 so that the card can be blocked. You will not be held responsible for fraudulent charges or unauthorized purchases made using the contactless features on your card, after reporting the loss of your card to the Bank.
Why don't I need to enter my PIN or sign for purchases?
This is to ensure that using contactless technology is as simple and convenient as cash; merchants that accept contactless payments do not require you to sign or enter your PIN for transactions under MUR 10,000 (or the equivalent in foreign currency)