At a glance
Wherever you are and whenever you want, your VISA Classic Debit Card, UPI and MasterCard allow you to access your funds and to pay for your purchases as well as other transactions with the ease and convenience of not carrying cash.
- Free of charge
- Chip-enabled providing you with the highest level of card payment security
- Make everyday payments quick, easy and safe with your new SBM Contactless card
- Access your funds 24 hours a day and 7 days a week
- Worldwide acceptance at over 20 million POS (Point of Sale) and over one million ATMs
- Discounts at merchant partners across Mauritius.
- Recharge your mobile phone through SBM TopUp
- Exclusive worldwide discounts for UPI customers.
Upon opening of Current Savings account
SBM is introducing SBM ShopNCash, a new service also globally known as Cash Back. This service will be available on SBM POS for SBM Debit cardholders (Visa, MasterCard, UPI).
With SBM ShopNCash, SBM customers will now be able to withdraw cash while paying with any SBM debit card through SBM POS at selected retail outlets thus reducing the dependency on ATMs.
Benefits:
• Safe, convenient, and quick way to obtain cash
• No bank charges on SBM ShopNCash transactions
• *Reduced dependency on ATMs to withdraw cash (broader access)
• Access to cash in remote areas where ATMs are not available
*Note: SBM debit cardholders can withdraw up to a maximum of Rs 7,000 and a minimum of Rs 100 daily through SBM ShopNCash
How it Works:
• To benefit from SBM ShopNCash, customers need to be a SBM debit cardholder
• Wherever the SBM ShopNCash logo is available, customer may request for cash withdrawal while making a minimum purchase of *Rs 200 minimum with any SBM debit card
• Cashier keys in the purchase amount and the Cash Back amount requested by the customer
• Customer checks and validates the total purchase & Cash Back amount with PIN code
• Cashier hands over cash & POS receipt to customer
*subject to merchant’s policy
FAQs
Will I be given a receipt for SBM ShopNCash transaction?
• Yes. Printed receipt will display purchase and Cash Back amount
Are there any bank charges to withdraw cash through SBM ShopNCash?
• SBM ShopNCash service is currently free of charge
What type of card is accepted for SBM ShopNCash transaction?
• Currently, all SBM Debit Cards bearing the VISA, MasterCard and UPI logo are accepted for SBM ShopNCash
What are the limits applicable for SBM ShopNCash?
• To enjoy Cash Back service, a minimum card purchase *Rs 200 should be effected
• SBM debit cardholders can withdraw up to a maximum of Rs 7,000 and a minimum of Rs 100 daily through SBM ShopNCash
*subject to merchant’s policy
Is the Debit Card free of charge?
Yes, except for the replacement of cards or PIN.
How secure is our Debit Card?
SBM Debit Cards are Contactless and chip-enabled which makes the card totally secure. Even if you lose your card all you need to do is call us immediately on our cards hotline (230) 202 1256, available on a 24/7 basis, or on (230) 207 0111 between 08h00 and 18h00 on weekdays and we will cancel your card.
Does a customer need to hold an account with SBM to have a Debit Card?
Yes. A savings or a current account is required.
Can it be used other than on SBM ATMs?
Yes, on any ATM or POS machine worldwide displaying the Visa or MasterCard or Cirrus or UPI logo. However, if used on non-SBM ATMs an interbank fee is payable.
Will the merchant charge me an additional fee for paying with my card?
No, the cost of an item is the same whether you pay by card or cash.
Can it be used if no balance is available in the account?
No, unless there is an overdraft limit on a current account.
Is there any limit on the ATM withdrawals allowed with an SBM Debit Card?
At any point in time, the maximum amount you can withdraw is Rs 20,000 per day. Moreover, for security reasons, more than 4 ATM transactions on the same day is not allowed.
Can a higher daily withdrawal limit be set on the card?
Yes. A higher individual limit can be considered upon request e.g. when travelling abroad. A written request must be made via any SBM branch.
Can a debit card be used on the internet for online purchases?
No. Customers need to apply for a prepaid card or credit card to effect purchases on the internet.
Will statements be generated showing all Debit Card transactions?
Yes, the bank will mail customers their statements on a monthly/quarterly basis. Customers having Internet Banking facilities can also view their transactions online and those having Mobile Banking services can view their transactions on their mobile phones.
Can supplementary cards be issued on the same account?
No. However individual cards can be issued to each party of a joint account.
Does the card have an expiry date?
Yes, a Debit Card is valid for 5 years and is automatically renewed upon expiry.
Debit Cards Limits
|
Description |
Limit value |
|
ATM Cash Disbursement Limit |
MUR 20,000.00 |
|
ATM usage limit card level |
4 times |
|
Online Cash deposit through ATM |
MUR 50,000.00 |
|
Number of daily ATM cash deposits |
6 times |
|
ATM Limit for funds transfer to other SBM Accounts or Cards |
MUR 50,000.00 |
|
ATM Limit for funds transfer to own accounts linked on same SBM Debit Card |
MUR 1,000,000.00 |
What is a contactless card?
Contactless allows you to make faster and secured low value payments by tapping your contactless-enabled bank card on a payment terminal without inserting your card into the payment terminal or entering your personal identification number (PIN).
How to make contactless payment?
Contactless payment can be effected at any merchant’s payment terminal bearing the contactless payment symbol.
When the merchant’s payment terminal prompts you, you are required to place your card within a few centimeters from the terminal. When the terminal accepts the reading, it signals with a beep, green light, or checkmark. Once the approval is received, the transaction is completed.
Where can I use the contactless card?
Please refer to question 2 above.
The majority of the SBM POS terminals accept payments by the contactless card.
Is there any contactless transaction limit I can use contactless?
The contactless card can only be used for transactions amounting up to MUR 2,500 per day (or the equivalent in foreign currency).
Can I use contactless to get cash out at an ATM?
No, you cannot get cash out of an ATM using contactless.
Are there any fees for paying with contactless?
Besides the standard fees and charges applicable to existing non-contactless card, there are no additional fees associated with the use of contactless service.
Can I use my contactless card abroad?
Yes, you can use your contactless card abroad. Contactless transactions will be accepted wherever the contactless symbol is displayed. Please be aware that the contactless transaction limit of MUR 2,500 (equivalent in foreign currency) may vary depending on the country in which you are transacting.
How can I get a contactless card?
You will automatically be issued a contactless card when your existing card is up for renewal or expiry. You will need to effect an ATM transaction or point of sale transaction to enable the contactless function.
What happens if the terminal is not contactless enabled?
Your card can still function as a regular card for Chip +PIN transactions.
What happens if I must do an online transaction?
Contactless transactions can only be done at physical terminals, which are contactless enabled. Online transactions will continue to be effected on the relevant platforms for online banking.
Is reloading of funds needed for the contactless features?
No, no loading of funds onto the contactless card is needed. The funds will be deducted on your account from the available balance.
SECURITY FOR CONTACTLESS PAYMENT
Could I unknowingly make a purchase as I walk past a reader?
No. The merchant must have keyed in the transaction amount for you to approve first, and your card needs to have been held within a few of centimeters of the terminal. You will also be provided with a RFID (Radio Frequency Identification) protection sleeve to protect your card.
Is contactless technology secure?
Yes. Contactless uses the latest secure encryption technology (same as Chip and PIN) so you can feel confident when using it to pay for items. There is a ceiling of MUR 2,500 on the aggregate value of transactions permitted per day, and from time to time, you may be asked to enter your PIN to verify you are the genuine cardholder. If your card is lost or stolen, please inform our hotline immediately on [230] 207 1111 so that the card can be blocked. You will not be held responsible for fraudulent charges or unauthorized purchases made using the contactless features on your card, after reporting the loss of your card to the Bank.
Why don't I need to enter my PIN or sign for purchases?
This is to ensure that using contactless technology is as simple and convenient as cash; merchants that accept contactless payments do not require you to sign or enter your PIN for transactions under MUR 2,500 (or the equivalent in foreign currency).