- Discounts at merchant partners across Mauritius.
- Worldwide Discount
Platinum Card Protection:-
- Medical & Legal referrals
- Purchase Protection: Cover up to USD 1,500 per item, USD 5,000 per incident and USD 20,000 per year maximum. Protection is subject to an excess of USD 50 for each item and occurrence
- Extended Warranty: Cover up to USD 1,500 per item, USD 5,000 per incident and USD 20,000 per year maximum up to 24 months from the date the item is purchased
- Lost & Stolen card reporting service
- Emergency Card replacement
- Emergency Cash disbursement
- Private Banking customer
- Minimum Point of Sales (POS) spending of Rs 200,000 per annum
Is the Platinum Debit Card free of charge?
Yes, except for replacement cards.
How secure is a Platinum Debit Card?
SBM Debit Cards are contactless and chip-enabled which makes the card totally secure. Even if you lose your card all you need to do is call us immediately on our cards hotline (230) 202 1256, available on a 24/7 basis, or on (230) 207 0111 between 08hr00 to 18hr00 on weekdays and we will cancel your card.
Does a customer need to hold an account with SBM to have a debit card?
Yes. A savings or a current account is required.
Can it be used other than on SBM ATMs?
Yes, on any ATM or POS machine worldwide displaying the Visa and/or MasterCard or Cirrus logo. However, if used at non-SBM ATMs an interbank fee is payable.
Will the merchant charge me an additional fee for paying with my card?
No, the cost of an item is the same whether you pay by card or cash.
Can it be used if no balance is available in the account?
No, unless there is an overdraft limit on a current account.
Is there any limit on the ATM withdrawals allowed with an SBM Platinum Debit Card?
At any point in time, the maximum amount you can withdraw is Rs 40,000 per day. Moreover, for security reasons, more than 4 ATM transactions on the same day is not allowed.
Can a higher daily withdrawal limit be set on the card?
Yes. A higher individual limit can be considered upon request e.g. when travelling abroad. A written request must be made via any SBM branch.
Can a Platinum Debit Card be used on the internet for online purchases?
No. Customers need to apply for a credit card or prepaid card to effect purchases on the internet.
Will statements be generated showing all Platinum Debit Card transactions?
Yes, the bank will mail customers their statements on a monthly/quarterly basis.
Customers having internet banking facilities can also view their transactions online.
Can supplementary cards be issued on the same account?
No. However, individual cards can be issued to each party of a joint account.
Does the card have an expiry date?
Yes, a Debit Card is valid for 5 years and is automatically renewed upon expiry.
What is a contactless card?
Contactless allows you to make faster and secured low value payments by tapping your contactless-enabled bank card on a payment terminal without inserting your card into the payment terminal or entering your personal identification number (PIN).
How to make contactless payment?
Contactless payment can be effected at any merchant’s payment terminal bearing the contactless payment symbol.
When the merchant’s payment terminal prompts you, you are required to place your card within a few centimeters from the terminal. When the terminal accepts the reading, it signals with a beep, green light, or checkmark. Once the approval is received, the transaction is completed.
Where can I use the contactless card?
Please refer to question 2 above.
The majority of the SBM POS terminals accept payments by the contactless card.
Is there any contactless transaction limit I can use contactless?
The contactless card can only be used for transactions amounting up to MUR 2,500 per day (or the equivalent in foreign currency).
Can I use contactless to get cash out at an ATM?
No, you cannot get cash out of an ATM using contactless.
Are there any fees for paying with contactless?
Besides the standard fees and charges applicable to existing non-contactless card, there are no additional fees associated with the use of contactless service.
Can I use my contactless card abroad?
Yes, you can use your contactless card abroad. Contactless transactions will be accepted wherever the contactless symbol is displayed. Please be aware that the contactless transaction limit of MUR 2,500 (equivalent in foreign currency) may vary depending on the country in which you are transacting.
How can I get a contactless card?
You will automatically be issued a contactless card when your existing card is up for renewal or expiry. You will need to effect an ATM transaction or point of sale transaction to enable the contactless function.
What happens if the terminal is not contactless enabled?
Your card can still function as a regular card for Chip +PIN transactions.
What happens if I must do an online transaction?
Contactless transactions can only be done at physical terminals, which are contactless enabled. Online transactions will continue to be effected on the relevant platforms for online banking.
Is reloading of funds needed for the contactless features?
No, no loading of funds onto the contactless card is needed. The funds will be deducted on your account from the available balance.
SECURITY FOR CONTACTLESS PAYMENT
Could I unknowingly make a purchase as I walk past a reader?
No. The merchant must have keyed in the transaction amount for you to approve first, and your card needs to have been held within a few of centimeters of the terminal. You will also be provided with a RFID (Radio Frequency Identification) protection sleeve to protect your card.
Is contactless technology secure?
Yes. Contactless uses the latest secure encryption technology (same as Chip and PIN) so you can feel confident when using it to pay for items. There is a ceiling of MUR 2,500 on the aggregate value of transactions permitted per day, and from time to time, you may be asked to enter your PIN to verify you are the genuine cardholder. If your card is lost or stolen, please inform our hotline immediately on  207 1111 so that the card can be blocked. You will not be held responsible for fraudulent charges or unauthorized purchases made using the contactless features on your card, after reporting the loss of your card to the Bank.
Why don't I need to enter my PIN or sign for purchases?
This is to ensure that using contactless technology is as simple and convenient as cash; merchants that accept contactless payments do not require you to sign or enter your PIN for transactions under MUR 2,500 (or the equivalent in foreign currency).